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- excellent command of Slovenian/Croatian (both languages speaking and writing);

- individuality, tact, and ability to work directly with international clients;

- strong communication skills and the ability to remain calm in all situations;

- customer focus and commercial services skills;

- very good computer literacy

- attention to detail and accuracy

- adaptability

- initiative

- proactive

- listening skills

- previous call centre experience would be considered a plus;



- taking/making calls in Slovenian/ Croatian/ Romanian and writing emails

- resolves customer questions, complaints and requests via telephone and e-mail

- developing and maintaining a full technical knowledge of client products and services


Oferta (bonusuri, beneficii):


We offer:


- young and responsible team of professionals with international experience;

- interesting work in an international company;

- modern working environment;

- bonus schemes;

- attractive remuneration package;

- additional benefits in kind.



CallPoint is a leader in Eastern Europe in the call center and BPO industries, with 800 seats across 3 platforms, including Bucharest. CallPoint call center aims to grow to 1000 seats by 2012, through a network of delivery centers in Eastern Europe that will expand to neighboring countries, leveraging different language skills and local labor pools to address the needs of its growing customer base. The group is currently offering services in 16 languages, mostly in English, French, German, Italian and Spanish.


Our best jobs are available online: www.callpoint-group.com

For more details, visit our blog: www.multilingual-bpo.com

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