Dutch Customer Care Agent - part time opportunity

[Andreirinf 0]

RINF is an ICT consultancy company which acts as an enabler for local & international clients in order to create capabilities and organize cost-effective IT support & development centers by engaging its most highly skilled engineers and specialists.

RINF has the expertise and capabilities to deliver mission critical project resourcing needs on the global market, while maintaining its reputation as a quality service provider committed to high performance.

We aim to launch long-term, successful relationships between the specialist we outsource and our clients, as the key of our mutual success.

Our endeavor consists in making your career one of the excellence bringing you the training, benefits and professional team approach that is vital.

 

About project:

We are looking for a part time Dutch Telecom Call Center Agent to join our company. You will be involved in a dynamic blend of car device expertise and customer care service environment. The job is fast-paced, ever-changing, collaborative and certainly never boring.

 

Responsibilities:

- Answer, evaluate and prioritize inbound telephone, voice mail, e-mail requests for technical assistance with hardware, software for Dutch speaking customers;

- Responds to customer requests and questions regarding the service, products;

- Ensures customer satisfaction by responding to inquiries in a timely manner and provide a good customer care experience;

- Consults with advanced team members and their liaisons to understand software and hardware errors;

- Notifies appropriate internal personnel of issues at a particular account;

- Documenting calls clearly and accurately in call tracking database.

 

Requirements:

- Fluency (written and spoken) in Dutch;

- Knowledge of English;

- Ability to work in a fast-paced, ever-changing professional office environment;

- Excellent customer service skills;

- Advanced communication skills using phones and email;

- Previous experience using support CRM, preferred;

- Previous experience in Telecom call center (SIM card management) preferred;

- Demonstrated initiative and ability to learn technical concepts quickly;

- Openness to receiving feedback and taking action for improvement.

- Multi-tasking skills and ability to work well under pressure;

- Strong problem solving skills;

- Ability to be a team player;

- Analytical thinker with strong attention to details;

- Reliable and punctual track record;

- Strong attention to detail.

 

Benefits:

- Attractive benefits package;

- Professional working environment, in a innovative and dynamic international team;

- Internal training offer;

- Access to the newest technologies.

 

The position is opened in Bucharest.

Please send your CV to andrei.bacanu(at)rinf.ro